Frequently Asked Questions

WHAT RECYCLED MATERIALS DO YOU USE TO MAKE YOUR BAGS?
Our Statement Makers are made using coated recycled paper and upcycled faux leather remnants for the straps. The recycled rice sacks used for our Sack Graphics line have those amazing graphics already printed on them – we don’t do any screen printing. They’re just that gorgeous all on their own.

HOW DO I KEEP MY BEAUTIFUL HANDBAG LOOKING LIKE NEW?
Our Sack Graphics bags are sturdy, too, since they were made to keep 50 or 100 lbs. of rice clean, safe and dry. So if you get dirt or liquid on your bag, just wipe it off with a damp sponge. The same thing applies to our Statement Makers bags, though you don’t want to get caught out in a downpour with these if you can help it. Nylon and plastic are as clean-able as they are un-biodegradable – but they also don’t like extreme heat, so please don't put any of them washing machine or dryer. (We know that sounds obvious, but people have, believe it or not!)

DO THE BAGS VARY IN APPEARANCE?
With our Statement Makers, what you see is exactly what you get. Each of our Juicy Hand Woven handbags made from recycled juice packs is created by hand, so each one is unique and the colors may vary somewhat - but they are all equally vibrant and beautiful. The larger Sack Graphics handbags made from recycled rice sacks will always have the same graphic you see in our online store. The smaller handbags in our rice sack line, however, may vary a bit because we recycle as many colorful inches from each rice sack as possible. These smaller bags include the Sports Pouches and Cozy Coin Purses.

WHY ARE WE ECO- AND HUMAN-FRIENDLY?
Just because. It’s how we were raised and what we practice. We’re glad to offer you great fashion that’s kind to people, animals and the planet as a whole. That’s how we earned our Green American Seal of Approval and our PETA badge. What we do is simply the 21st century way of doing business. Look at all the other mainstream companies who are finally coming on board!

WHO MAKES YOUR HANDBAGS?
All our Rebagz are made under fair labor conditions over in the Philippines. Rebagz creator Marty Stevens-Heebner has made several trips over there to personally meet with the organizations and companies that make her bags and to see the working conditions for herself.

STORE TERMS & POLICIES
Returns and exchanges: We do not accept returns at this time. However, we are happy to exchange one item for a similarly priced one. Simply contact us by phone or e-mail and we will arrange the exchange with you. (We're sorry but shipping charges are non-refundable.) Colors of the Rebagz® may vary slightly due to printing variations on the recycled materials.

REBAGZ CUSTOMER SERVICE:
Here at Rebagz Handbags & Half the Sky Designs LLC, we’re committed to our customers and their satisfaction. Please feel free to contact us at email us or call 877-905-9359 at any time.